AMBIT GLOBAL SOLUTION (AGS) offers specialized support for healthcare providers and organizations applying to payers. This Fulfillment Policy details the procedures and timelines for submitting payer applications, ensuring services are provided efficiently and within the agreed timeframe.
You can place service orders through our website at https://www.ambitglobalsolution.com or by contacting us directly via phone or email. Orders must include all required information and documentation needed for the payer application process.
Upon receiving a submission request, AGS will:
The process for submitting applications to payers involves:
Verification
Reviewing all provided information and documentation for accuracy and completeness. Any discrepancies or missing information will be communicated to the client.
Submission
Applications will be submitted to the payer(s) within 72 hours of order confirmation, provided all necessary information is complete.
Confirmation of Submission
Clients will receive confirmation that the application has been submitted, including any reference numbers or additional details.
Clients wishing to modify or cancel their submission request must contact AGS within 24 hours of placing the order:
Changes
Should be communicated promptly and may impact the 48-hour submission timeline.
Cancellations
Must be requested within 24 hours of order confirmation to avoid processing fees or complications.
Refund Requests
Must be submitted in writing via email, signed by an authorized representative of the client. Refunds will be granted only if the issue was entirely within BHS's control. Factors outside our control include payer processing times, denials deemed inaccurate by the client, or discrepancies between payer terms and client expectations.
Refunds will not be granted if the issues were caused by the client, their providers, or the payer organizations. Upon receiving a refund request, AGS will temporarily halt all in-process services until the issue is resolved. AGS’'s determination on this matter is final and not subject to appeal.
No Offsets / Chargebacks
Clients agree that requests for financial offsets or chargebacks will not be accepted. Any chargeback attempts will be contested. This policy will be used as evidence in disputes, showing the charge was valid and intended for payment of contractual fees.
Onboarding Service Cancellation
To cancel the onboarding service and related fee, written or email notice must be received within three calendar days of payment. Notices received after this period will result in a non-refundable fee.
Clients must provide all necessary information and documentation at the time of ordering to ensure timely submission of applications. Delays in providing required details may lead to delays in submission.
AGS aims to submit applications within 48 hours of order confirmation, assuming all information and documentation are complete and accurate.
