Provide your patients with quicker reports, precise benefits checks, and the online conveniences they’ve been requesting.
We use clear and straightforward formats for patient statements to ensure that every patient can easily understand charges, payer payments, adjustments, and their financial responsibility. Our ongoing efforts to enhance statement clarity have effectively reduced the number of patient inquiries.
We provide a dedicated patient query help desk for our practices and other healthcare clients. Instead of contacting the practice directly, patients reach out to us, where our courteous and well-trained patient relationship management team addresses all inquiries.
We provide convenient online portals for patient payments, including merchant account processing and paper checks. We handle the payment processing and deposit the funds directly into your bank account. Your patients can contact us through multiple platforms such as phone, text, and email, all while ensuring encryption and HIPAA compliance.
We are not a third-party collection agency, and we don’t operate like one. We use efficient and respectful methods to collect payments from your patients. We send three statements at three-week intervals and, for overdue accounts, we make courteous reminder calls, and send emails and texts, making every effort to reach patients while respecting their privacy and time. Our goal is to ensure that we collect the maximum amount of patient dues for your practice or business, as your money is rightfully yours.
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